Refund policy

Refund Policy

Last updated: July 22, 2026

Overview We want you to be happy with your purchase. Please read this policy carefully before placing an order.

Eligible for Refund or Replacement We accept refund or replacement requests in the following cases:

• The item arrived damaged or defective
• You received the wrong item
• The item was lost in transit

 

To be eligible, you must contact us within 7 days of delivery with:

• Your order number
• A clear photo or video of the issue

Non-Returnable Items Due to the nature of our dropshipping model, certain products are not eligible for returns or exchanges, including:

• Items marked as "Final Sale" on the product page
• Grooming tools and hygiene-related pet products (for health and safety reasons)
• Items that have been used